When returning your order we recommend purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Additional shipping fees will be applied to the new stock. In the case that Flooring Online Australia arranges the transportation to collect your goods, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary.
It is the responsibility of the consumer making the to return to cover the costs of transportation of stock back to Flooring Online Australia's dispatch warehouse. If you need to exchange it for the same item, send us an email documenting photo’s to we will arrange collection of goods. We only replace items if they are defective or damaged due to manufacturing error. If you’ve done all of this and you still have not received your refund yet, please contact us Exchanges There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Transaction fees charged by third parties at the point of sale, such as those charged by Paypal and Afterpay, are non-refundable. To complete your return, we require a valid receipt or proof of purchase (including receipt or e-receipt). Only regular priced items may be refunded, unfortunately Sale and Clearance items cannot be refunded or exchanged. We also do not accept products that are hazardous materials, or flammable liquids or gases. Floor Adhesives, Leveller, Underlay & Moisture Barriers cannot be returned. Several types of goods are exempt from being returned. Products must also be returned in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. 15% Restocking Feeįrom 1 September 2022, a 15% Restocking Fee will be applied to all returned products. After 14 days have passed, we unfortunately can’t offer you a refund or exchange. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date. Tilemaster Prime+ Grip is an excellent priming option on porous substrates where the surface finish of smoothing and levelling compounds is critical, as using Tilemaster Prime+ Grip in this instance will consolidate the surface of the substrate.We hope that you will be delighted with your Flooring Online Australia flooring purchase. Although Tilemaster Prime+ Grip is primarily intended for use on non-porous substrates it can also be used on porous substrates if required.
Tilemaster Prime+ Grip is rapid drying and it can be tiled or levelled over after as little as 15 minutes dependent on ambient temperatures and is suitable for use internally and externally. Tilemaster Prime+ Grip gives added confidence when tiling and/or self-levelling directly onto smooth, non-absorbant surfaces due to its excellent bond enhancing properties. Tilemaster Prime+ Grip provides a textured "+ Grip" surface which gives an excellent bonding surface for Tilemaster tile adhesives and smoothing and levelling compounds. Tilemaster Prime+ Grip is a ready mixed, ready to use, rapid drying bond enhancing primer, for use primariliy on non-pourous substrates such as Tilemaster FAST One Coat DPM, flooring grade asphalt and bitumen, steel, existing vinyl tiles and also existing ceramic, porcelain and natural stone tiles.
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